Our innovations are what makes Palms Merkur Casino exceptional and different. Adding value for our guests is our priority.
Heart Rate is a unique innovation through which Palms Merkur Casino boldly reveals its "heart". We believe that we are different and we are always fair and open to our guests, so we were the first to do something that no one else would. The one thing that is important for each of our visitors, and is always kept secret, the driving force in gambling is now in front of everyone who visited a gaming hall of the chain. The long commented and so far mysterious percentage is now visible, constantly showing the game in Palms Merkur Casino, and the winnings as a percentage of the bets form the rhythm of our heart!
The screens in each Palms Merkur Casino show in real time the percentage of our guests' luck for the current month, as well as the percentage reached in the past month.
Heart Rate shows the percentage of winnings to the nearest thousand, so that each guest can see how each win changes the rhythm of our heart.
The team of Palms Merkur Casino guarantees its guests that they will receive excellent service during their stay. The quality of our customer service is provided by cheerful and responsive employees, assisted by the “CALL SERVICE” buttons installed on each slot machine. At the touch of a button, guests receive fast and timely services without having to get up from the slot machine. Good service is the reason why once visited Palms Merkur Casino, guests always come back. Our goal is not only to meet the needs, but always to exceed the expectations of our guests. In Palms Merkur Casino every guest is the most important and always gets more than he/she expects.
Win to Win More is another innovation that you can only find at Palms Merkur Casino. With Win to Win More, the more you win, the more the possible winnings increase.
In each of our gaming halls you can find the jackpot systems My Playmate Jackpot and Buffalo Jackpot, part of which are the two Win to Win More levels. Unlike standard jackpot systems, where the value of jackpot levels increases with a deduction from bets, the accumulation of Win to Win More levels is a deduction from customer winnings. In order to win, you only need to choose one of the slot machines connected to the jackpot system and play at minimum bets of BGN 0.20 to win the jackpot worth BGN 100 to 300, or at bet of at least BGN 0.50 BGN for a jackpot up to 1000 BGN. All Jackpot levels in Palms Merkur Casino are won at both the upper and lower limits.